APS Technical Assistance Resource Center: Safely Responding to Mental Health Crises in Adult Protective Services

Clients with mental health conditions can be challenging for adult protective services (APS) programs and staff. APS workers occasionally deal with individuals with mental health concerns in emotionally charged situations. Clients can become disoriented and confused, evoking a hostile response. This brief addresses de-escalation techniques, multidisciplinary approaches, promising practices, and other issues around working with clients in a mental health crisis.
  We hope you find the brief helpful. If you have questions about its use, reach out to us.