Legal helplines and hotlines receive many calls each day that have to be screened for urgency and eligibility. Helpline providers also have to keep information organized for facilitating return calls and case management system input. Systems like automated workflow can improve the experience for both callers and helpline providers. This webcast will present a legal helpline case study to explore how a dynamic case management system allows legal aid providers to automate workflow (with no coding required), integrate with other software, collaborate with internal and external partners, and improve analytics through artificial intelligence embedded applications.
Sponsored by The National Center on Law and Elder Rights