A “financial agent” is defined by law as “an officer or employee of a financial institution… who has direct contact with an elderly person within the officer’s or employee’s scope of employment or professional practice, or (2) approves an elderly person’s financial documents record or transactions.” (CGS Sec. 17b-463)
While in Connecticut financial agents are not mandated reporters, they are mandated by law to be trained to recognize the signs of elder abuse and how to report if they suspect elder abuse. Find free training resources for financial agents here.
Connecticut Department of Banking Training
The Connecticut Department of Banking offers free training to help financial professionals – including banks, credit unions, and investment advisers – to recognize and report possible elder financial exploitation. The training provides a rundown of typical red flags of elder abuse and relevant information on how to conduct referrals of suspected cases of financial abuse.
Free Training Module for Financial Agents
Training resources for financial agents on elder abuse and exploitation. The module provides general information about recognizing red flags that may indicate a person is being victimized and reporting information.